Improving the Patient Experience in Revenue Cycle Management — A Varolii Webinar

SEATTLE, WA–(Marketwire – October 25, 2010) – Is there customer service in healthcare? When it comes to the billing process, many would say ‘no.’ As more patients deal with the burden of bill payments, healthcare providers are being challenged with maintaining patient relationships through improved communication, while increasing revenue during a sometimes difficult billing process. Most healthcare institutions regularly deal with a handful of insurance companies, but as a greater portion of financial responsibility for medical services moves toward patients, few are well-equipped to manage the payment process for literally thousands of individual consumers.

In this complimentary Webinar, Gregory VandenBosch, president at MedDirect, and Dr. George Gellert, MD, on behalf of Varolii Corporation, will share how the right conversation can inform patients about their healthcare expenses and increase payments more easily. They will also explain how effective revenue cycle management, helps healthcare organizations be more patient-centric and cost-effective at the same time. The session will also share real-world examples of how MedDirect and Varolii are revolutionizing the way providers and patients communicate.

WHEN: Wednesday, Oct. 27, 2:00 – 2:30 p.m. ET / 11:00 – 11:30 a.m. PT

WHAT: A complimentary Webinar highlighting how MedDirect helps patients manage their health expenses to resolve more accounts and improve patient satisfaction. The Webinar will help attendees discover:

• Why patients are reluctant to pay (it’s not what you think)  
• How healthcare providers can improve account resolution and improve patient satisfaction simultaneously
• Why the key findings from FierceHealthcare’s “Revenue Cycle Management 2010 Survey” matter

WHO: Gregory VandenBosch, president at MedDirect, helps leading healthcare providers increase patient-pay revenue and offload the retail revenue cycle process. Prior to co-founding MedDirect in 2000, VandenBosch worked in the banking industry and later joined ES Financial, Inc. He is a graduate of Hope College with a degree in Economics.

WHO: Dr. George Gellert, MD, is a physician epidemiologist and executive with 20 years of experience in health information and communication. Dr. Gellert is the former Chief Medical Officer and EVP for HCORP Inc. and Senior VP of Strategic Alliances at WebMD.

REGISTER: https://www.varolii.com/go/2010/rcmwebinar