CentraState Medical Center is establishing a new benchmark for patient education best practices by integrating video medication education with a patient’s Electronic Medical Record (EMR) using in-room televisions. Partnering with TeleHealth Services, the 284-bed hospital is optimizing clinical workflows while proactively addressing readmissions, HCAHPS score improvement and Meaningful Use initiatives.
Located in central New Jersey, CentraState is the first hospital in the nation to initiate patient-specific video education automatically when medications are prescribed into the EMR utilizing TeleHealth Services’ SmarTigr interactive patient education and engagement solution. TeleHealth Services is the nation’s leading provider of hospital televisions and interactive patient engagement systems.
CentraState Medical Center, using TeleHealth Services’ interactive patient engagement solution as their technology partner, has successfully integrated their EMR prescription order sets with the TeleHealth Services video education solution. With significant incentive and reimbursement dollars being associated to the meaningful use of a hospital’s EMR system, CentraState has been able to automate delivery of patient education content to engage patients in their care. This solution helps to address the nation’s worst HCAHPS score around medication education, as well as better prepare the patient for what is to come in their recovery, thereby decreasing readmissions.