In a move that promises to improve how Americans access health insurance, Big Wave Systems has been awarded a prime contract by the Centers for Medicare & Medicaid Services (CMS). The contract focuses on enhancing the support provided to consumers navigating the complex world of healthcare plans, marking a significant step in improving the overall insurance experience.
Big Wave Systems, based in Westlake Village, California, is the developer of Help On Demand, a cutting-edge platform that leverages artificial intelligence and machine learning to revolutionize the way leads and referrals are handled. The system is designed to connect individuals seeking health insurance with the ideal healthcare broker, offering timely, personalized assistance. The technology is powered by Big Wave Systems’ proprietary Synapse platform, which ensures precision and effectiveness in matching consumers with certified health insurance professionals.
John Kurath, CEO of Big Wave Systems, expressed his excitement about the new contract, stating, “We are delighted to persist as the technology partner catering to the lead and referral distribution requirements of the Centers for Medicare & Medicaid Services. Help On Demand’s lead management technology delivers an unmatched degree of accuracy and effectiveness. This partnership empowers CMS to seamlessly link individuals with certified health insurance enrollers, ultimately enriching their overall experience.”
A Partnership Aimed at Transforming Healthcare Access
CMS, the federal agency responsible for overseeing the Affordable Care Act and managing healthcare programs like Medicaid and Medicare, plays a critical role in ensuring millions of Americans have access to health coverage. The federal health insurance marketplace, healthcare.gov, is the primary resource for consumers to find insurance plans that fit their needs.
The collaboration between CMS and Big Wave Systems shows a mutual commitment to improving the overall health insurance process for consumers nationwide. By utilizing Help On Demand, CMS is better equipped to provide real-time support to individuals seeking help, ensuring that they receive the right assistance when navigating their healthcare options.
How Help On Demand Changes the Game
Help On Demand is more than just a lead distribution tool—it is an intelligent system that uses AI to streamline the process for both consumers and healthcare brokers. When a consumer submits a request, the platform analyzes the information and instantly matches them with a certified health insurance broker who is best suited to assist based on location, expertise, and availability.
This approach eliminates much of the frustration consumers face when trying to find the right person to help them with their health insurance needs. Whether it’s during open enrollment or when seeking Medicaid coverage, Help On Demand ensures individuals can access tailored support with speed and accuracy.
Big Wave Systems’ Growing Influence in the Health Insurance Industry
Big Wave Systems has made a name for itself by transforming how businesses use technology to manage leads and referrals. With its Synapse-powered platforms, the company has revolutionized lead distribution for health insurance exchanges across the country. Beyond Help On Demand, Big Wave has also introduced Consent On Demand, an eSign product designed to simplify and secure consent processes in the insurance industry.
As the company continues to expand its influence, this latest contract with CMS solidifies Big Wave Systems’ position as a leader in the intersection of healthcare and technology. Their solutions not only drive growth for businesses but also enhance the consumer experience, making a lasting impact on how individuals navigate health insurance in the digital age.
To learn more about Big Wave Systems and their innovative products, visit BigWaveSystems.com.